Contact & Terms of Delivery

We are at your disposal by telephone, e-mail or contact form. We look forward to advising you on our products or the ordering process and to answering your questions. Of course we are also happy to take your order.

Email customer service (preferred contact)

  • Please email us at:

  • We usually reply within a few hours.

Telephone customer service :

  • Telephone number: 030 23499841

  • Monday to Friday from 9 a.m. to 8 p.m. and Saturday from 10 a.m. to 6 p.m.

Our terms of delivery

All deliveries are insured, sent with a tracking number and are as carbon-neutral as possible. From an order value of €99, shipping is free within Germany and the EU.

Delivery times in general (unless the product says otherwise)

  • Germany: 2 to 3 days
  • European Union: 3 to 5 days
  • UK / Switzerland / Norway: 3 to 6 days

Shipping costs and type: (free from 99€)

  • Germany: €4.90; DHL GoGreen / Deutsche Post
  • European Union: €4.90; DHL GoGreen
  • Great Britain / Switzerland / Norway: 9€; DHL GoGreen


    Within 14 days of receipt of the goods, you can easily return them. We will refund the purchase amount to the payment method you used as soon as we have received the shipment. Please notify us of your return by email in advance. Please send us an email to with "Retoure" and your order number as the subject.