Contact & Terms of Delivery

CURRENT: All orders placed after November 24, 2024 can be returned until January 10, 2025.

We are happy to be available to you by phone and email. We look forward to advising you on our products or the ordering process and answering your questions. Of course, we are also happy to accept your order.

E-mail customer service (preferred contact)

  • Please send us an email to: graf@contessaberlin.com

  • We usually respond within a few hours.

Telephone customer service and advice

  • You can reach us at 030 23499841 (Mon.–Fri. 9 a.m. - 6 p.m.)

Our delivery conditions

All deliveries are insured, with a tracking number and sent as CO2-neutrally as possible. For orders over 99€, shipping is free within Germany and the EU.

delivery times in general (unless otherwise stated for the product)

  • Germany: 2 to 4 days
  • European Union: 3 to 5 days
  • Great Britain / Switzerland / Norway: 3 to 6 days

Shipping costs and method: (free from 99€)

  • Germany: 4.90 €; DHL GoGreen / Deutsche Post
  • European Union: €4.90; DHL GoGreen
  • Great Britain / Switzerland / Norway: 9€; DHL GoGreen

Returns:

    You can easily return the goods within 14 days of receiving them (currently different: flat rate until January 10, 2025) .

    Please send it to the following address:

    Contessa Berlin
    Kirstine Graf
    Knaackstr. 43
    10435 Berlin

    We will refund the purchase amount to the payment method used or take care of the processing with Klarna. You will be responsible for the shipping costs for the return. The easiest way is to use a stamp for a maxi letter (2.75€) from Deutsche Post.