Our terms of delivery

All deliveries are insured , with a tracking number and sent as CO2-neutral as possible. From an order value of €99 , shipping is free within Germany and the EU.

Delivery times in general (unless otherwise stated for the product)

  • Germany: 2 to 3 days
  • European Union : 3 to 5 days
  • UK / Switzerland / Norway: 3 to 6 days

Shipping costs and type: (free from 99€)

  • Germany: €4.90; DHL GoGreen / Deutsche Post
  • European Union : €4.90; DHL GoGreen
  • Great Britain / Switzerland / Norway: 9€; DHL GoGreen


    Within 14 days of receipt of the goods, you can easily return them. We will refund the purchase amount to the payment method you used as soon as we have received the shipment. Please notify us of your return by email in advance. Please send us an email to graf@contessaberlin.com with "Retoure" and your order number as the subject.